Have a question regarding your Spinner® PACE bike? Need information regarding your order? Whatever it is, we are here to help.
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Mad Dogg Athletics, Inc. warrants the Spinner® PACE will be free from defects in workmanship and materials. Your Spinner® bike includes a lifetime warranty on the frame and one year warranty on all other parts (excluding labor).
Return Policy and Procedures
Mad Dogg Athletics is committed to 100% customer satisfaction. If you are not completely satisfied you may return the Spinner® PACE bike for a refund of the purchase price, excluding shipping and handling charges. Returns are accepted within 30 days of the original purchase. All returned items must include a Return Merchandise Authorization (RMA) number clearly marked on the outside of the package. Call (1) 888.704.SPIN or e-mail firstname.lastname@example.org. Items must be received within 30 days of the RMA being issued. We recommend returning your items using an insured, traceable shipping method such as FedEx or UPS. We are not responsible for items lost or damaged during the return shipping process, nor are we responsible for return postage. Once your return has been received, inspected and processed, your refund or exchange will be processed immediately.
» In the case of a manufacturing defect, please refer to the product's warranty policy.
» If any part of your order is damaged, defective, incorrect or missing merchandise, call us immediately. Check your order and report any discrepancies within 72 hours of receiving your order. Save all the cartons and packing material for inspection. Mad Dogg Athletics will refund shipping costs associated with returning such merchandise.